If you can't find the answer to your question below, you can reach us on live chat at onsee.co.uk, we aim to respond very quickly so don't hesitate to reach out. We love speaking to our beta users and welcome any questions and feedback you may have!
If your REBO headlights suddenly starts flashing, this is an indication that your device is on low battery and needs to be plugged in.
To ensure the bookmark button is on, please click the circle firmly - you should hear a click sound and see a red light. If the bookmark button stops lighting up upon clicking, please contact support immediately. You can do so by going to onsee.co.uk to chat with us live or emailing us at hello@onsee.co.uk.
The current battery life on REBO is between 5 - 8 hours depending on usage.
If you press the button by accident twice during your ride, don’t worry! We will be able to filter this out. This means you may see duplicate videos on your viewing dashboard which you can comment ‘duplicate’ on in order to help us identify these quickly.
If you have accidentally bookmarked a spot, please comment “DO NOT USE” in that video entry on your viewing dashboard in order to help us identify the unintentionally bookmarked location.
There may be instances where your footage will appear a little blurry due to rain, snow, or in the evening where there is little light. We are working on improving the water resistance and night vision on these devices. If your REBO footage is consistently blurry, please contact support immediately. You can do so by going to onsee.co.uk to chat with us live or emailing us at hello@onsee.co.uk.
To check if your REBO is syncing, you should either see a static red or static orange light, indicating it is uploading.
To turn your REBO on, please ensure you are long pressing (holding the back button on REBO for 4 seconds +) the ON/OFF button. If your REBO is still not turning on, please contact support immediately. You can do so by going to onsee.co.uk to chat with us live or emailing us at hello@onsee.co.uk.
To charge your REBO, plug your USB cord into a power outlet. A flashing green or flashing orange indicates your REBO is charging, a static green or static orange indicates your REBO is fully charged. If your REBO is plugged in and there is no flashing backlight, please contact support immediately. You can do so by going to onsee.co.uk to chat with us live or emailing us at hello@onsee.co.uk.
If your REBO is stolen or broken, please contact Onsee support immediately. You can do so by going to onsee.co.uk to chat with us live or emailing us at hello@onsee.co.uk.
The information collected from this trial is anonymised, no personal information will be disclosed. The data collected from you and other riders will be shared with Onsee Ltd to provide services such as:
Each REBO prototype distributed for this trial has been designed to be used with their designated handlebar button. Should you wish to use two REBOs at once, please contact support immediately. You can do so by going to onsee.co.uk to chat with us live or emailing us at hello@onsee.co.uk.
The videos recorded from REBO devices will only sync when plugged in to charge and may take up to 12 hours to fully sync and show up on your dashboard. We are working on improving and reducing the sync time. However, If you find you are still missing videos you have bookmarked after adequate amount of sync time, please contact support immediately. You can do so by going to onsee.co.uk to chat with us live or emailing us at hello@onsee.co.uk.
On both the handlebar and the rear mount, you will be able to find a pusher to release the REBO device from the mount. Simply hold the pusher with your thumb and index finger, press down lightly, and the mount should easily release the device.
To share or use the footage you have recorded, simply right click the specific video and click copy address. *Note: if you copy the browser URL you will be sharing your dashboard address instead of the specific video address We love seeing our riders’ videos so if you are sharing this to social media, please do tag us!
If you have any issues either accessing your video platform or viewing your rides on your personalised link, please contact support immediately. You can do so by going to onsee.co.uk to chat with us live or emailing us at hello@onsee.co.uk.
We love speaking to our beta users and we aim to respond to you very quickly! You can reach us in several different ways. Email us at hello@onsee.co.uk at any point or live chat with us during office hours from 9am to 5pm on any of the below channels:
We welcome any questions and any feedback so don't hesitate to reach out!
Email address: hello@onsee.co.uk
Onsee(Pelation Ltd)
2020
London, United Kingdom